In-house average weekday ridership for July was 2,873, down by -0.12% from last year. Supplemental providers average weekday ridership was 339, up by 31.18%. Combined in-house and supplemental providers average weekday ridership was 3,212, up by 2.46%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 5,120 boardings, up 6.25% as compared to the same time period in fiscal year 2024.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.34% for July. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 91.21%. On-time performance for trips with a desired arrival time was 54.69% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 89.06% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 20 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of July, Handi-Van operated 68,357 trips including 6,694 trips that were longer than one hour in trip time. The analysis found that 62.32% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 1,064 or 15.89% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,458 or 21.78% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 74.27% for July, up by 3.81% from last year.
Over the month of July, reservationists answered 37,791 calls. Of those calls, 99.26% were answered within 3 minutes, and 99.91% were answered in 5 minutes.
| "July FY2025" | "July FY2024" | "July FY2019 Pre-COVID" | "% Change FY 24 to 25" | "1 Month FY2025" | "1 Month FY2024" | "1 Month FY2019 Pre-COVID" | "% Change FY 24 to 25" | "12 Month FY2019 Pre-COVID" | Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 87,101 | 81,981 | 100,377 | 6.25% | 87,101 | 81,981 | 100,377 | 6.25% | 1,197,533 | |
| Average Weekday Ridership | 3,212 | 3,135 | 3,866 | 2.46% | 3,212 | 3,135 | 3,866 | 2.46% | 3,856 | |
| Unique Riders During the Month | 5,454 | 5,198 | 5,816 | 4.92% | 5,454 | 5,198 | 5,816 | 4.92% | 5,810 | |
| Cost per Revenue Hour | $118.38 | $112.80 | $87.13 | 4.95% | $117.98 | $112.80 | $87.13 | 4.60% | $87.76 | <= $90 |
| Cost per Passenger Trip | $54.89 | $53.06 | $38.80 | 3.46% | $54.71 | $53.06 | $38.80 | 3.11% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.15 | $7.61 | $5.71 | 7.08% | $8.12 | $7.61 | $5.71 | 6.72% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.16 | 2.13 | 2.25 | 1.44% | 2.16 | 2.13 | 2.25 | 1.44% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.36% | 3.33% | 4.00% | 0.03% | 3.36% | 3.33% | 4.00% | 0.03% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.18% | 78.72% | 75.86% | -0.54% | 78.18% | 78.72% | 75.86% | -0.54% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.88% | 0.81% | 2.27% | 0.07% | 0.88% | 0.81% | 2.27% | 0.07% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.03% | 0.14% | 0.02% | 0.04% | 0.03% | 0.14% | 0.02% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.34% | 90.88% | 88.33% | -0.54% | 90.34% | 90.88% | 88.33% | -0.54% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 91.21% | 91.69% | 90.60% | -0.47% | 91.21% | 91.69% | 90.60% | -0.47% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.60% | 0.45% | 0.77% | 0.16% | 0.60% | 0.45% | 0.77% | 0.16% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 54.69% | 58.52% | 59.57% | -3.83% | 54.69% | 58.52% | 59.57% | -3.83% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 62.32% | 76.57% | 73.46% | -14.24% | 62.32% | 76.57% | 73.46% | -14.24% | 68.69% | 50% |
| Excessive Trip Length | 15.89% | 7.64% | 10.80% | 8.26% | 15.89% | 7.64% | 10.80% | 8.26% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.00% | 4.25% | 4.15% | -0.25% | 4.00% | 4.25% | 4.15% | -0.25% | 4.44% | < 5% |
| Advance Cancellation Rate | 20.32% | 20.09% | 21.94% | 0.22% | 20.32% | 20.09% | 21.94% | 0.22% | 23.11% | < 15% |
| Missed Trip Rate | 0.79% | 0.59% | 0.86% | 0.20% | 0.79% | 0.59% | 0.86% | 0.20% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.08 | 2.11 | 1.19 | -1.07% | 2.08 | 2.11 | 1.19 | -1.07% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.91% | 99.17% | 65.04% | 0.74% | 99.91% | 99.17% | 65.04% | 0.74% | 50.30% | 94% |
| Vehicle Availability | 74.27% | 70.46% | 89.60% | 3.81% | 74.27% | 70.46% | 89.60% | 3.81% | 86.16% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Comparative Trip Length data for Fiscal Year 2025 uses 20 minutes to account for walking time and transfers, Fiscal Year 2024 and earlier data uses 30 minutes
Note 3: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
